Help
Frequently asked questions
Are your lights handcrafted?
Yes, every piece is individually handcrafted by skilled artisans in our workshop.
Can I request custom sizes or drop lengths?
Yes, we offer custom rod lengths and dimensions to fit your space. Contact us with your requirements.
Which electrical sockets do you use?
We use E26/E12 sockets for US/Canada (110V–120V) and E27/E14 sockets for UK, Europe, and Australia (220V–240V).
How are fragile chandeliers packaged?
We pack items in double-walled boxes with high-density custom foam and bubble wrap.
How long does delivery take?
Production takes 3–7 days, and express shipping takes 4–7 business days worldwide.
Do you offer free shipping?
Yes, we offer free express shipping on all orders worldwide via trusted couriers (DHL / FedEx).
Will I have to pay any import duties, tariffs, or custom taxes?
No. All prices listed on our website are fully inclusive. You do not have to pay any extra import duties, taxes, or clearance fees upon delivery — we handle everything.
Still have a question?
Email Info.thebrassestate@gmail.com, call or WhatsApp +91 8630949350, or send us a message — we reply within one business day.